| Time |
S |
Nick |
Message |
| 01:35 |
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khall joined #koha |
| 06:36 |
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PuzannRaee[m] joined #koha |
| 06:36 |
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PuzannRaee[m] |
hgi |
| 06:36 |
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PuzannRaee[m] |
hi |
| 06:37 |
|
PuzannRaee[m] |
Does Koha support -- ebook uplaod and video upload |
| 07:36 |
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himmy201[m] joined #koha |
| 07:39 |
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himmy201[m] |
hi i'm very new to koha and i just found this discussion room. Can I ask a question here? I need help about checking items out. |
| 07:41 |
|
* himmy201[m] |
uploaded an image: (22KiB) < https://matrix.org/_matrix/med[…]2-24%20150552.png > |
| 07:42 |
|
himmy201[m] |
after i check out the item for a user the details doesn't show. I'm wondering if I did something wrong or if it's actually a bug. |
| 07:45 |
|
davidnind |
himmy201: it's quiet here at the moment, so you may not get an answer - but it is one of the places you can ask a question! |
| 07:46 |
|
davidnind |
you may wish to use one of the demo installs to see if what you are doing works as expected |
| 07:48 |
|
davidnind |
demo installations: https://koha-community.org/demo/ |
| 07:50 |
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davidnind |
normally, from the staff interface with the "Check out" selected you would enter a patron name, then you would go to the patron page and check out screen |
| 07:51 |
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himmy201[m] |
davidnind: thank you! i'll look into this |
| 07:51 |
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davidnind |
to check out the item, paste in the item barcode and click the "Check out button" - this is all you should need to do |
| 07:52 |
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himmy201[m] |
davidnind: Yes that's exactly what i did :') |
| 07:53 |
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himmy201[m] |
It seems like the item is checked out, but it's just that the details of the checked out item doesn't appear |
| 07:56 |
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davidnind |
does the check out show on the record page? it should show the status for each item for the normal view, and for the checkout history tab it should show as well |
| 07:58 |
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himmy201[m] |
yes! it appeared on the record page. both the normal view and checkout history. it just doesn't show on the patrons page. |
| 08:00 |
|
davidnind |
that's a bit weird 8-) What version of Koha are you using? I haven't seen any bugs recently about an issue like that |
| 08:00 |
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davidnind |
the tab heading is showing (2) in brackets, so that means they have two items checked out |
| 08:02 |
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himmy201[m] |
davidnind: oh yes that's true! when i checked out the first item and it doesn't show, i tried to check out another item. both of the details doesn't show |
| 08:02 |
|
himmy201[m] |
davidnind: i'm actually an LIS student and we're just learning on how to use koha. so this koha is provided by our faculty. |
| 08:03 |
|
himmy201[m] |
the version is 23.11.00 |
| 08:04 |
|
davidnind |
I'm assuming you have done a hard refresh for the page (Shift + clicking the refresh button) or cleared your browser cache (or tried on another browser) |
| 08:05 |
|
davidnind |
and that clicking between the details and checkout tabs doesn't fix it |
| 08:06 |
|
davidnind |
great that you are learning Koha! Any library software has a lot to learn, unfortunately Koha is no different... |
| 08:08 |
|
himmy201[m] |
davidnind: i've just done that :') it's still the same |
| 08:11 |
|
davidnind |
I'm using "master" in my test environment, and 23.11.00 is the latest version - I will change to 23.11.00 and see if I have any issues (using the sample data), will take a few minutes |
| 08:14 |
|
davidnind |
Are there any errors shown in the console if you use the web developer tools and reload the page? (In Firefox they are under the hamberger menu > More tools > Web Developer Tools) - sing out if you haven't used web developer tools before.... |
| 08:21 |
|
* himmy201[m] |
uploaded an image: (88KiB) < https://matrix.org/_matrix/med[…]qHNZopv/image.png > |
| 08:22 |
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himmy201[m] |
seems like there are errors but i don't understand any of it... |
| 08:26 |
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davidnind |
I don't understand them either - they are about DataTables and jQuery, which are JavaScript libraries used extensively in Koha |
| 08:28 |
|
davidnind |
I'm not seeing any errors like this when using the default 23.11.00 with the sample data - items are checked out OK and displayed as expected in the table |
| 08:31 |
|
davidnind |
is there any custom JavaScript in the IntranetUserJS system preference (Administration > System preferences > search for IntranetUserJS) |
| 08:32 |
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davidnind |
did you install and configure Koha yourself, or was it provided to you already set up? |
| 08:38 |
|
himmy201[m] |
it was provided to me and was already set up. I was just given the username and pass as a staff |
| 08:40 |
|
* himmy201[m] |
uploaded an image: (25KiB) < https://matrix.org/_matrix/med[…]SfHHBqe/image.png > |
| 08:40 |
|
himmy201[m] |
it shows this |
| 08:41 |
|
davidnind |
if you click the edit link, is there anything in there? |
| 08:41 |
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davidnind |
sorry, I've run out of ideas 8-) At this stage I'd normally recommend clearing your browser cache, and restarting the services on the server (but this may not be possible for you) |
| 08:43 |
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davidnind |
normally, ad blockers in your browser shouldn't affect Koha running, so i don't think it is that |
| 08:46 |
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davidnind |
I think you may need to go back to those who provided it to you, they will know (hopefully) how they set things up and any customisations they have made |
| 08:47 |
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davidnind |
I'd be interested if you find out what the cause of the issue is |
| 09:05 |
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davidnind |
maybe also check if there are any errors on the about page tabs for Perl modules and System information |
| 10:15 |
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himmy201[m] |
<davidnind> "if you click the edit link, is..." <- it doesn't let me click for some reason. Like when i click nothing happens |
| 10:16 |
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himmy201[m] |
<davidnind> "I think you may need to go..." <- i think this is what should be done :') thank you so much for your help! |
| 16:18 |
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| 16:21 |
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| 18:08 |
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| 19:19 |
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| 21:31 |
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| 23:54 |
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