Time Nick Message 01:07 thd rach: good night 01:07 rach later 01:06 thd rach: Fortunately, this is not a demanding situation where there is no interest in an online commerce system. 01:06 rach it may not be a great fit - a video rental shop I've often thought would be a good option 01:05 thd rach: I leave that to kados. I am trying to satisfy one person I know and would hope she would choose Koha over the cheapest bookshop system. 01:04 rach who can pretty much bend it to our clients whims 01:04 rach really - I guess that depends on the skills at your disposal - for us it's fine but we have programmers 01:03 thd rach: Flexibility and control is what is missing. 01:03 rach so for orgs who can only afford one computer 01:03 rach if you're wanting to play in that space I fear you'd need to get at one with Windows 01:02 thd rach: So they can use the existing system for lower total cost of ownership. 01:02 thd rach: They run on MS Windows quite well. 01:01 rach wouldn't the cheepest bookshop system need a computer as well? 01:01 thd rach: That helped drive me out of the bookshop business myself when I had to compete from a high rent city with the rest of the world online 01:01 rach service, adaptablity, control and contribution to the "public good" have tended to be the things we like to make sure are also emphasised 01:00 rach I think that it's always going to be hard to compete just on price 00:59 thd rach: I found cheap salvage computers when the price of a new machine might make the total almost free price make the cheapest bookshop management system look tempting. 00:58 thd rach: that is where I have had a problem with the bookshop 00:57 rach hence the appliance and the hosted options 00:57 rach main prob we found with the small/cash strapped was that they wanted to use their own PC's - ie windows box for it and that is a total pain to support 00:55 rach it's just not worth it - we do do a hosted option, where we host thier koha install, and they are very quick to set up and $25/month 00:55 rach if they don't have the money for the data conversion, it 00:54 rach for the seriously price conscious it pays to get expectations out of the way early 00:54 rach but people with those systems don't usually do an RFP - so they ring or e-mail, and I give them a ballpark figure on the phone 00:53 rach so the usual suspects I think are inmagic and one that might be just here - accessit which is particularly aimed at schools 00:53 rach Oh I don't know how many there are, there are a few that we've come accross, including the usual run of Access DIY systems etc 00:52 rach we still do spot contracting - so just an hourly rate to sort out koha problems 00:52 thd rach: What I am trying to ask is how prevalent these inexpensive systems for very small libraries are and how do they compare to Koha features? 00:51 rach cuts down on the tyre kickers 00:51 rach http://www.katipo.co.nz/solutions/koha/pricing.html 00:50 rach that's why we did it 00:50 rach certainly, less so now we have put some pricing guides on our website 00:49 thd rach: exactly, for very small libraries, have you found this issue? 00:49 rach so our fees are too high to be worth responding? 00:49 rach the = they 00:49 rach sorry I'm not sure I understand - are you asking if we get people asking about what it costs to install Koha, and the already don't pay much for an annual license? 00:47 thd rach: kados mentioned legacy Sagebrush Athena systems for circa US $900 a year all services license as an example. 00:45 thd rach: Do you find inquires from libraries using less expensive proprietary licences as web services than what you can afford to support with Koha? paul and kados had referred to this problem with very small libraries where they could not afford to give the necessary time for a competitive price. 00:42 rach you don't get much better than that 00:42 rach if they are in europe, they send stuff to us, go home to bed, get up in the morning and it's fixed :-) 00:41 rach actually often for overseas clients you're dealing with them at funny times of the day - which is often a lot easier, and they get more attention because you don't have a whole lot of other stuff going on 00:40 rach libraries here don't seem to get that "loved" feeling much from their vendors, particularly from the big ones as they are all based elsewhere 00:39 thd rach: Your Australian competitor must be too complacent with all the libraries that use their system. 00:39 rach we have had a few lucky breaks - we had someone in colorado contact us and chris was not that far away at the time on holiday, so he went to visit them 00:36 rach we had one group in australia who said that we were heeps easier to deal with, more prompt, easier to get on the phone etc than their systems contractor in their home city 00:36 rach as in, people outside of NZ have contacted us, so presumably they've satisfied themselves before they bother to contact us 00:36 thd rach: Well that is reassuring. 00:35 rach no not really I think 00:34 thd rach: Have you found it more difficult to establish trust outside Oceania? 00:34 rach we didn't even try much with Koha for 3 years on the grounds that people wanted to know it had been around a few years 00:33 rach yep I can believe that 00:31 thd rach: kados has found many of RFPs from which LibLime is disqualified for not being around as a business long enough to be eligible for entry. 00:27 thd rach: One company I know that has a few million dollar a year proprietary MARC cataloguing software business seems to be just two people. 00:25 rach not all full time, but it does mean we have a good breadth of skills 00:25 rach yep we're no fly by nighters :-) 00:24 thd rach: 12 people sound enormous compared to the companies that I know working with open source software in relatively small markets. 00:20 rach as you do 00:19 thd rach: I took far too many shortcuts and did not need a circulation system. 00:19 thd rach: My project record is a MARC based database in two weeks at the same time as you were developing Koha but I avoid trying to break that speed record. 00:18 rach and what we "sell" is us as much as Koha, so libraries who want to buy a shrink wrapped box of software and never see us again aren't our market 00:16 rach so our advantage is that we're a medium (for NZ) sized buisness - 12 people, who've been going for a longish time - 10 years, so clearly we at least understand the basics of how you get projects out the door :-) 00:16 thd rach: I was still under the impression that they mostly did other things and only worked on Koha as needed while perhaps more often than others. 00:15 rach yep I believe so, and he has 2 or 3 guys working for him on Koha 00:15 rach so some of our koha installs have been for clients we've been doing other work for - usually straight web work 00:15 thd rach: Does most of Paul's business come from Koha? 00:15 rach we still do a wide range of other work and have been quite slowely building up the koha side of things 00:14 thd rach: Koha is built on top of other fine things that had been well proven. 00:14 rach we haven't necessarily been spectacularly succesful at getting more libraries to use koha - you want to ask Paul Poulain who has built a business just on Koha 00:14 thd rach: nothing comes of nothing which is something that I have to explain better to the prospective Koha bookshop. 00:13 rach we are loud :-) 00:13 rach well I susepct that if you asked at a local library here you'd probably get a "yes" 00:12 rach all our work though is basically project work - not necessarily on the same scale as Koha - but it's always delivering something basically from nothing 00:12 thd rach: The test questions that I have been asked from someone who I believe knows me well enough to trust me have been more on the order of if I ask at the local library will anyone have heard of Koha. 00:11 rach I think going to library conference was quite good for that as well 00:10 rach to reassure them that we're "real people" 00:09 rach if people e-mail me, I e-mail them straight back - if it looks like we need to have more discussion etc I often phone them 00:09 rach Katipo will be 10 years old next year, the Koha project got underway 6 years ago this month I think 00:08 rach yep :-) 00:08 thd rach: entered and won :) 00:08 rach but really probably what we've mostly done is just be around for a reasonable length of time 00:07 rach we've also entered awards etc with Koha which adds credibility 00:07 rach I try mostly for lots of personal contact 00:02 thd rach: What do you do to gain the trust where you do not know the prospective customer? (fortunately, that is not the problem that I am faced with now.) 23:59 thd rosa: Many fine systems developed in house at universities died for year 2000. Several innovative Library of Congress systems suffered that fate collectively for year 2000. 23:57 thd rosa: At the same time that you were opening the Koha system to solve your year 2000 problem, many other libraries were doing just the opposite. 23:55 thd rach: nothing like a good bit of motivation for things to happen. 23:54 rach we as the contractors therefor being especially motivated not to let that happen 23:53 rach and a bail out option - give up, do something else 23:52 rach yep - there was a delay option - so patch up the current system to run a bit longer 23:52 thd rach: so that if you failed to meet your deliver schedule for Koha the library could opt out? 23:52 rach hah now we have seen how far over time/budget commercial installs can go we should feel quite chuffed 23:51 rach so we'd checked that particularly if we weren't going to get live on time that the library wouldn't just cease to function 23:50 rach that we did the novell upgrade needed to get through y2k, and then they would still have their budget for getting a commercial system 23:49 thd rach: what was the backup plan? 23:49 rosa :-)) 23:49 rach yep - or desperate :-) 23:49 rosa Councils have to be safe 23:49 rach so we covered off as many risks as possible from the libraries point of view 23:49 rosa They are business people more willing to take a commerically attractive gamble 23:48 rach and there was a backup plan 23:48 rach and the way things tend to work here, if we hadn't delivered a library system we wouldn't get paid 23:48 rosa thd: They don't suffer under the same public scrutiny of evry decision 23:47 rach and we'd done quite a lot of other library work 23:47 rach thd - we'd built other software and released it as open source 23:47 thd rosa: Why do appointed trustees have more freedom than elected officials? 23:45 rosa Dogs she does indeed have 23:44 rosa not quite. That bump she is sporting is my first grandchild 23:44 rach just one child currently in development :-) 23:44 thd rosa: the best of everything. I do not know much about Rachel except that she seems very cogent, has dogs, and children. 23:43 rosa rach: and I suppose you could get another software expert to go and inspect, as you would a building inspector 23:42 rosa both 23:42 thd rosa: do you mean your son's personal partner or business partner? 23:41 rach we had built other houses - to use an anaology :-) 23:41 rosa very true 23:40 thd rosa: I suggested that house building is different from software because the work of the builder on other houses is easier to evaluate than prospective software development where there is less sense of similarity from one software project to another. 23:40 rosa did you realise Rachel is my son's partner 23:40 rosa Plus there is a personal rel;ationship which implied a little extra reason to have faith 23:39 rosa We only took the decision because I have baord of appointed Trustees, rather than an elected Council subcommittee. The trustees were more willing to take a punt. Plus we had a long business relationship with Katipo in terms of their supporting our networks for years, and making a succession of good, workable, innovative (nonMicrosoft) suggestions for enhancements. 23:36 thd rosa: chris and rach suggested that people should have more confidence in the software development process as they would with house building. 23:33 thd rosa: Your caution is quite prudent. A similar sensible prudence seems to motivate library decisions to not risk anything on Koha development when the libraries do not know any of the current users or developers. 23:29 thd rosa: Yes, a contract is only as good as the good will of the signatories. 23:28 rosa whoever signs the contract. You've got to be pretty sure they're going to deliver 23:28 rosa It's probably not the programmers who are critical, unless they're self employed. It's the programmer's boss/es. 23:25 thd or at least not know them well. 23:25 thd rosa: I guess that is significant caution if you happened not to know any programmers. 23:23 rosa both, but the latter more important 23:22 thd rosa: so would you be judging their programming skill or their honesty in making promises that they can keep by you knowledge of someone whom you know very well? 23:20 rosa " 23:20 rosa I'd still be wary, I think. Maybe "Never buy a programme that someone you don't know very well promises to write for you 23:19 thd hello 23:19 rosa hi 22:29 thd rosa: I am here again, if your screen is uncovered now. 21:57 rosa sorry I'd covered over this screen 21:57 rosa are you still there THD? 19:57 thd rosa: that was a precept that had once held. What precept do you hold now about that question? 19:44 thd rosa: what is you current view of "Never buy a programme that someone promises to write for you"? 17:24 hdl indradg around ? 14:41 peter_123 ? 14:29 peter_123 I'm looking for the passwords for the Koha live CD. could anyone help me please? 14:29 peter_123 hello all!